Nuestra misión

La misión del Centro de Gándara es promover el bienestar de hispanos, afroamericanos y poblaciones culturalmente diversas, a través de servicios preventivos, educativos y de salud conductual innovadores y culturalmente competentes.

View 2020 Annual Report

Nuestros compromisos

  • To provide the highest quality services as demonstrated by performance outcomes, client satisfaction and cost effectiveness
  • To assure continuous improvement through review of policies, procedures, bylaws and standards of best practice, including fiduciary responsibility, and contractual compliance
  • To be prepared to respond and to be able to meet the changing needs of our clients
  • Asegurar la atención, el bienestar y la seguridad de todos los clientes y el personal
  • To respect the dignity and promote the human and civil rights of all individuals we serve
  • To fully value the diversity of individuals, couples and families regardless of gender, socio-economic status, race, ethnicity, sexual orientation, sexual identity, religion, age, and/or disability
  • Promover el derecho de los clientes de tomar decisiones informadas y significativas
  • Promover el desarrollo profesional y ofrecer oportunidades de crecimiento personal
  • To work collaboratively with others and to contribute to the well-being of underserved populations in the communities we serve
  • To implement proactive business strategies that secure new resources to more comprehensively serve our communities

Nuestra historia

La misión del Centro de Gándara es promover el bienestar de hispanos, afroamericanos y poblaciones culturalmente diversas, a través de servicios preventivos, educativos y de salud conductual innovadores y culturalmente competentes. El Centro de Gándara, fundado en 1977, brinda servicios ambulatorios de salud mental y para consumo de sustancias a la creciente y desatendida comunidad hispana del oeste de Massachusetts. We serve over 13,000 people from all backgrounds per year at more than 40 locations across the state of Massachusetts.

Para apoyar a nuestras comunidades, aceptamos a muchas aseguradoras privadas y a MassHealth. Muchos de los programas son de bajo costo o gratis para los clientes que califican.

Read about our history.

Our 2020-2023 Strategic Plan

The 2020-2023 Strategic Plan highlights Gándara Center’s service excellence, commitment to the quality of work life for staff, our goals of growth and collaboration to meet community needs, our goals to strengthen organizational capacity, and the Center’s strategic goals in community relations and development.

Privacy Policy


It is the policy of the Gándara Center to keep all information regarding a person receiving services confidential, in compliance with all applicable state and federal laws and regulations. Confidential information includes the person’s name, social security number, address, date of birth, and any other data, which may identify them.  Confidential information also pertains to Protected Health Information (PHI) as delineated in the Health Insurance Portability and Accountability Act (HIPAA) and 42CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”.



Access to Confidential Information:

  1. Access to confidential client information, as defined and described in this Policy, is restricted to authorized agency personnel with a need to know such information in order to provide, supervise, or administer services to the client.
  2. Authorized personnel are restricted from sharing any confidential information with non-authorized personnel.
  3. All personnel have an affirmative responsibility to report any breach of confidentiality to his/her immediate supervisor.
  4. Information may be shared among authorized personnel only as necessary to facilitate effective services. This includes the Case Records Review committee, in order to conduct case record audits and utilization reviews.
  5. Consultants, volunteers, interns, auditors, contractors, and other outside agents shall have access to confidential information only to the extent necessary to conduct authorized functions. Such individuals shall be required to sign an agreement stating they will treat the information in a confidential manner and not disclose such information to unauthorized individuals.


Release of Information:

Confidential information may only be released under the following conditions:

  1. The service recipient (or authorized parent/guardian) has consented in writing to the release of information to a specified person or agency. This release may be valid for a specified length of time and is subject to revocation by the consenting individual. The purpose for the disclosure, and the nature of the information to be released, must be specified in writing. A Consent to Release Information must be signed.
  2. When child abuse or neglect is suspected.
  3. When in the service provider’s opinion there is imminent danger to the health or safety of the person receiving services or another individual, or there is a likelihood of the commission of a felony or violent misdemeanor.
  4. When a physician or other health care provider is providing emergency services to a client. A service provider may exchange only information, which is necessary for the emergency services to be provided.
  5. In response to a request from a Guardian Ad Litem. Guardian Ad Litems are covered by a blanket court order mandating the release of information regarding a child and/or family members. It is proper to ask for a copy of the order prior to releasing information.
  6. When a service provider has determined that it is in the best interest of the individual to pursue involuntary commitment or adjudication of incompetence, confidential information may be disclosed for purposes of filing a petition.
  7. In response to a request from the State Department of Crime Control and Public Safety, information concerning a victim who is filing a Victim’s Compensation claim. This information is limited to the person’s name, social security number, address, date of birth, and/or billing information. Personnel may confirm or deny to an unauthorized person that an individual is receiving, or has received, services at the Agency only with the individual’s written permission.
  8. Confidential information obtained from a third party (e.g., psychological evaluations, records from a previous therapist at another agency, etc.) shall not be released without the written consent of the service recipient or parent/guardian.


Pre-Employment and In-Service Training: 

All personnel are required to know and strictly follow all procedures involving the protection of client confidentiality. The Compliance Officer or other designated individual shall provide an orientation to this Policy and Procedures and applicable state and federal laws and regulations to all incoming employees, volunteers, and contractors.  Annual in-service training shall be provided to all personnel on any change in laws and regulations.